Bill K.
Senior Manager, Learning & Development
As the Lead of an L&D function within a major Canadian Bank, I had the pleasure of working with Tracy as our business advanced, we needed real change and an effective coaching strategy for our most senior leaders. We chose Tracy, over larger firms, to lead this training, as her approach was more directly aimed at transferring behaviour and engaging our leaders in required change. Less “classroom lecture with handouts”, more direct discussion, engaging, effective interaction and personal follow up where needed. This project proved successful as Tracy’s direct style and interactive format, in 1:1 and group sessions, enabled us to effectively evolve a coaching culture and gain broad acceptance on all key principles.